Frequently asked questions

No. One contract with Rate Extra lists the verticals you can call; the same key and balance serve all of them.

No. Every request is signed with TD-HMAC-SHA256. See the authentication page for a working example.

The API answers 403 MODULE_NOT_ENABLED on every endpoint that product owns. Nothing is booked or charged.

TravelDistro does not expose a separate sandbox host in the public reference. The Hotel API by Safaryar Holidays has a sandbox flag; other products are tested with your live key against small, cancellable bookings agreed with our onboarding team.

Public at api.traveldistro.com/docs, with an OpenAPI file at /docs/openapi.yaml.

Not yet. It is in early access; request access and we share the integration guide after contracting.

Single entry and multiple entry UAE visas. Official validity and stay rules are set by the UAE authorities; we do not restate them here.

On average 48 working hours from a complete application.

Licensed travel agencies with a signed Rate Extra contract.

Istanbul and Antalya, including airport routes (IST, SAW, AYT).

Each offer carries a quote_expires_at timestamp; the price is locked until then.

No. Booking confirms in the response; later changes such as driver assignment arrive by signed webhook.

Yes, with a PATCH on the booking. Cancellation follows the policy returned with the offer.

Istanbul and Antalya.

No. Every search or quote resolves live and returns a quote_token that locks the price for booking.

By API, per booking; ticket vouchers may be session-scheduled.

A tour is published in a locale only after ops review and an approved translation for that locale.

The catalog is worldwide; the exact package list per country comes from the API.

Instant after the order confirms; installation instructions are returned with the order.

Yes, per ICCID, and you can top up an existing eSIM.

Yes. Search and quote resolve live; you never sell off a stale price.

No. Booking returns a confirmed, ticketed booking in one call.

Cancellation refunds your wallet according to the refund tier that applies to the fare.

Itineraries are priced with your markup and FX applied at search time.

Coverage is confirmed with your onboarding team during contracting.

No. It is provided and contracted by Safaryar Holidays (Sindibad Turizm Ticaret A.Ş.), an affiliated company in Istanbul. Rate Extra partners can access it.

Yes. Requests with "sandbox": true use real hotel data and prices without charging balance.

Up to 9 rooms on direct (OWN) contracts, with single-room cancellation.

With GIATA codes, in batches of up to 500.

booking.created, booking.cancelled, booking.prebook_confirmed and booking.prebook_rejected, signed with X-Webhook-Signature.

One priced offer per vehicle class, each with a quote that locks the price for booking.

From your prepaid wallet balance, like every other TravelDistro product.

The locations catalog is returned by the API; coverage is confirmed with your onboarding team.

Yes, in the TravelDistro API reference.

A bundle of entitlements defined per product: museum entries, a boat tour, a transfer, an eSIM, an audio guide.

Through entitlement requests and vouchers issued per pass.

The pass catalog returned by the API states the city for each product.

Yes; the same key and balance serve every vertical in your contract.

No. The guest scans the QR pass; the device calls /guide/v1 with the pass code.

Yes. The visitor API is white-label; build a branded guest app on it.

Yes, Rivayet, available on the App Store and Google Play.

Yes, through the usage statistics endpoint.

In started 24-hour blocks.

An oversize item counts as two bags.

Counters are run by us; locations are listed by the API.

Yes, through the cancellation endpoint.

No. Venues work by RFP: you submit a request, our ops team negotiates, you accept or decline the offer.

Türkiye.

English in this phase.

Incrementally, with the updated_since parameter.

No. TripXtra is an assistance and support card. It is not a policy and does not replace travel cover.

Your agency, via API, after a commercial agreement with Rate Extra.

A 24/7 support line, lawyer access through a partner law firm with a 60-minute emergency callback, lost passport support, dispute help and trip extras.

Yes, as "powered by TripXtra".

No. The portal is a web application; the same contract also covers API access if you integrate later.

Yes. Same products, same prices, same wallet.

Partners receive the portal address with their account after onboarding.

Yes, under the same contract.

The audio guide guest experience, through the visitor API, and the TripXtra card as "powered by TripXtra".

For the audio guide, you can build one on the visitor API or use Rivayet.

Scope and terms are agreed during contracting.

Yes, like every Rate Extra product.

AED, USD, EUR, GBP and TRY.

Yes. Bookings debit a prepaid wallet; a 429 or a failed booking charges nothing.

Yes: account, wallet balance, wallet statement and currency rates are available over the API.

Rate Extra Tourism L.L.C, Dubai, except for the Hotel API, which is contracted with Safaryar Holidays.